Our structure

Incorporated as a co-operative with Co-operative Housing Federation of Canada as the single member, the Agency is led by a chief executive officer and governed by a board of directors. The member’s powers are limited to appointing the auditor and the board, whose members it cannot remove before the end of their three-year term, provided they continue to qualify to hold office.

The Agency has regional service centres in Toronto, Calgary and Vancouver and a support centre in Ottawa.

Regional service centres

The Agency does most of its work through three regional service centres — one serving Ontario and PEI, one serving Alberta and one B.C. Each housing co-operative has been assigned a specific relationship manager. Their relationship manager is the co-op’s chief point of contact with the Agency.

Support centre

The Agency’s support centre is located in Ottawa. It exists to help the regional service centres operate as well as possible by managing the business side of the organization and relations with the legal client, CMHC. The support centre houses the staff responsible for the information system that makes the Agency’s data-driven approach possible.

The support centre also serves as the base of the Agency's client service champion. We created this special position to ensure that our commitment to client service will never be overlooked. The client service champion coaches Agency staff, handles concerns or complaints that relationship managers have not been able to resolve, manages our client-feedback program and looks after the Agency's Privacy policy.


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