Mission, vision, values

Our mission

The Agency administers co-operative housing programs, deploying risk-based strategies, superior information management and client-centred service to safeguard the public’s investment and help our government and co-operative partners attain their goals.

Our vision

The Agency aspires to be a superlative administrator of co-operative housing programs, recognized for its leadership by governments across Canada and valued by housing co-operatives as a partner in their success.

Our values

We hold to these values, which govern our conduct with the general public, our government and co-operative partners, and our employees and other stakeholders.

  • Respect
    We esteem our clients and at all times treat them fairly and with consideration.
  • Transparency
    We promote the open and honest sharing of knowledge and information, while guarding the privacy of individuals.
  • Trust
    We earn the confidence of our co-operative and government partners through exceptional service and consistent performance.
  • Excellence
    We pursue superior results and continuous improvement. Success, for us, is getting the right things done as well as possible.
  • Innovation
    We challenge ourselves constantly to find fresh approaches that will lead to ever-better outcomes for our partners.
  • Co-operation
    We work in concert with our stakeholders to achieve separate but complementary goals.
  • Accountability
    We answer to our government and movement partners for the results we achieve as responsible stewards of the programs entrusted to us.
  • Sustainability
    We look to the future, honouring the environment, strengthening our operations and helping our clients conserve their properties for generations to come.


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Updated December 12, 2008