In summer 2011 the Agency undertook its second Client Satisfaction Survey. As with the first in 2008, we and our partner CHF Canada had a third party conduct the survey and analyse the results.

We surveyed 537 client co-operatives, getting a response rate of 54 per cent. To every one of these co-ops, our thanks for helping us improve our client-centred service.

Our clients rated the overall quality of service on a 5-point satisfaction scale. The results show a very high level of overall satisfaction. From 85 per cent we received either the highest possible score of 5 (Very Satisfied) or a score of 4 (Somewhat Satisfied). We got a score of 3 (Neither Satisfied or Dissatisfied) or higher from 95 per cent of respondents.

The Agency also asked about client satisfaction with overall timeliness and access to the Agency as administrator of the co-ops' funding program. Both drew high satisfaction scores.

For details, see the new 2011 Client Satisfaction Survey Report.

For comparison purposes, the 2008 Client Satisfaction Survey Report is also available.