Through excellent client service, the Agency seeks the collaboration of the  co-ops we work with and the stakeholders that support them.

We depend on feedback from our clients and stakeholders to improve our service. Since 2007 we have collected client comments through various service-specific on-line questionnaires. In addition, our Client Service Champion regularly interviews a small, random sample of co-ops and staff from CMHC and federations. Their feedback helps us identify trends and training needs for Agency staff.

In 2008 we conducted a second Client Satisfaction Survey through an independent third party. Once again, the survey results show a high level of satisfaction with our service. We plan another such survey in 2014 to test our continuing performance against our clients' expectations.

Our published client-service standards set a high standard for our staff. Program administration, transparency and provision of information are the areas monitored. You will find two more standards in our Complaints and Dispute Resolution Policy

The report card below rates how consistently we met our client service standards throughout 2010.

Client Service Performance

 

• 2010 Report Card     (PDF version)
• 2009 Report Card     (PDF version)
• 2008 Report Card     (PDF version)
• 2007 Report Card     (PDF version)

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